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Water damage and mould remediation

Water damage extraction, structural drying and mould remediation across the Inland Empire.

San Bernardino Water Damage runs a 24-hour extraction, drying and mould service from San Bernardino to Rancho Cucamonga, with Spanish-speaking crews, daily moisture readings on record and insurance billed directly.

Daily moisture readings, documented
Insurance billed directly
Spanish-speaking crews

The problem

When a pipe fails or a storm floods a property, mould can begin quickly. The hot, dry climate makes structural drying faster, and also easier to get wrong.

The property owner has no idea who to call, whether insurance covers it, or whether the company that arrives is competent. So they pick the first advertisement and hope.

Who it is for

  • Homeowners and landlords

    Owners dealing with a failed pipe or a flooded property across San Bernardino, Riverside, Fontana, Ontario and Rancho Cucamonga.

  • Property managers and commercial tenants

    Managers and tenants who need water removed, the structure dried and the work documented for insurance.

  • Adjusters, plumbers and property managers

    Those who refer emergency water damage work and need it documented and billed in the format adjusters accept.

After a leak or flood, have you protected the property and the claim?

Answer eighteen questions about stopping the water, documenting the loss, dealing with your insurer and choosing who dries the property. See what is done and what to do next. Runs in your browser. No account, no card, no call.

Your water damage, right now

Safety first: if water is near electrics or the building looks unsafe, stay out and call for help.

Stop the water and stay safe

Is the water supply to the leak shut off, at the fixture or the main valve?

Is everyone staying away from water that could reach sockets, cords or appliances?

Do you know whether the water is clean supply water or from a sewer, toilet overflow or outside flooding?

Have furniture, documents and valuables been moved off wet floors where it is safe to do so?

Document the loss

Have you photographed the source of the water before any repair?

Have you photographed every affected room, including floors, walls, ceilings and belongings?

Are you keeping damaged items, or photographing them before they are thrown away?

Are you keeping receipts for emergency costs, such as a plumber, fans or somewhere to stay?

Have you written down when the water was found and what you did first?

Your insurer

Have you reported the loss to your insurer and noted the claim number?

Do you have your policy, and have you read what it says about water damage and mould?

Do you know your options for choosing your own contractor rather than the insurer's preferred vendor?

Are you recording who you speak to at the insurer, when, and what was agreed?

Who dries the property

Will the company take moisture readings at the start and every day of drying, and give you copies?

Will anything removed be limited to areas the moisture readings justify?

Will they photograph the work at each stage for the claim?

Can they bill your insurer directly, in a format your adjuster accepts?

Can the crew explain the work in the language you are most comfortable with?

Answer the questions to see your score. It updates as you go.

Method: yes counts a question in full, partly counts half and no counts nothing. Each is weighted from one to three by how much it matters to safety, to limiting damage and to the claim, and the score is the weighted share out of a hundred. Unanswered questions are left out. This is general guidance, not advice on your policy.

How it works

San Bernardino Water Damage, from the first step to the result.

  1. 01

    Free emergency assessment

    A 24-hour emergency assessment with moisture mapping, free and with no obligation.

  2. 02

    Extraction and drying

    Water is extracted, then the structure is dried with dehumidification sized to the space and readings documented daily.

  3. 03

    Treatment and targeted demolition

    Antimicrobial treatment, with demolition only where the moisture readings justify it.

  4. 04

    Insurance billed directly

    With full photographic and moisture documentation, in the format adjusters accept.

Extraction and drying, documented for the claim

A properly equipped 24-hour water damage and mould remediation operation, with photographic and moisture documentation on every job.

  1. Emergency extraction

    Emergency water extraction, followed by structural drying.

  2. Drying with daily readings

    Structural drying with moisture readings documented daily, and dehumidification sized to the actual space.

  3. Demolition only where justified

    Antimicrobial treatment, and controlled demolition only where the moisture readings justify it.

  4. Full documentation

    Full photographic and moisture documentation on every job, so the loss is properly recorded for the claim.

  5. Insurance billed directly

    Insurance is billed directly, in the format adjusters accept.

  6. Spanish-speaking crews

    Spanish-speaking crews, which matters in this market and is rarely offered.

Questions people actually ask

Is the assessment free?

Yes. The emergency assessment and moisture inspection are always free, with moisture mapping and no obligation.

How does insurance billing work?

Covered work is billed directly to insurance, at standard restoration pricing and in the format adjusters accept. Work insurance does not cover is charged at published direct-pay rates.

Do I have to use my insurer's preferred contractor?

No. A homeowner has the right to choose their own contractor rather than the insurer's preferred vendor, and the free guide explains this.

What does a job cost?

Insurance-billed jobs are charged at standard restoration pricing, typically 2,500 to 30,000 dollars per job. Direct-pay rates for uncovered work are published.

Do your crews speak Spanish?

Yes. Crews are Spanish-speaking, and the free guide is published in English and Spanish.

Will anything need to be demolished?

Only where the moisture readings justify it. Demolition is controlled and based on the documented readings.

Which areas do you cover?

The Inland Empire, including San Bernardino, Riverside, Fontana, Ontario and Rancho Cucamonga.

What should I do before the crew arrives?

Follow the free guide, which covers the first sixty minutes, what California insurance typically covers, and how to document the loss properly, in English and Spanish.

Why should I trust the water damage first steps check?

The score comes from your own answers, worked out in your browser. It is a checklist, not an inspection: it cannot see moisture inside walls or floors. The free 24-hour emergency assessment with moisture mapping does that, with no obligation.

Pricing

The assessment and moisture inspection are always free. Covered work is billed to insurance, and direct-pay rates are published.

Emergency assessment

With moisture mapping and no obligation.

Freealways
  • Moisture inspection
  • Moisture mapping
Get in touch
Recommended

Insurance-billed

Typically 2,500 to 30,000 dollars per job, billed directly.

Standard pricingbilled to insurance
  • Photographic and moisture documentation
  • In the format adjusters accept
Get in touch

Direct pay

For work insurance does not cover.

Published ratesfor uncovered work
  • Documentation on every job
Ask a question

Prices in USD. The emergency assessment and moisture inspection are always free.

After a leak or flood, have you protected the property and the claim?

Answer eighteen questions about stopping the water, documenting the loss, dealing with your insurer and choosing who dries the property. See what is done and what to do next. Runs in your browser. No account, no card, no call.

Open the free tool

It runs in your browser. San Bernardino Water Damage never sees your inputs.